Project Management

No matter the undertaking, without a project manager, hotels run the risk of experiencing cost overruns, missed deadlines and insufficiently trained personnel. Alpha Computer Tech Solutions specializes in managing I.T.-related projects for hotels, including:

• Hotel pre-openings & opening
• Low voltage cabling & wiring
• Telecom installation & service
• Audio visual
• Employee training/system user training
• Ticketing systems
• Network communication infrastructure
• System migration & renovation

Help Desk & Support

Alpha Computer Tech Solutions provides top-notch help desk services to hotel staff and their guests, ranging from simple tier 1/triage-level help for minor issues, to more complex, tier 3 issues that require the assistance of ACTS certification-level engineers.  Our help desk services include:

• After hours and weekend support options
• 24/7 support options
• Time + materials emergency support services
• Tier 1, 2 and/or 3 support services

ACTS also provides help desk services to a select group of hospitality technology vendors. If you are a vendor who wishes to be considered for this service, please Contact Us.

I.T. Consulting

Choosing the right technology for your property and ensuring they integrate properly with new and/or existing systems is critical to a successful hotel operation. Additionally, the importance of assuring data security during the selection, design and implementation process cannot be understated.
Alpha Computer Tech Solutions employs expert consultants who can walk hoteliers through this process from start to finish to ensure the success of the project. Our consulting services include:

• Hotel pre-opening and opening
• Cost management
• Network design
• System evaluation
• Bidding process
• Network communication infrastructure
• Technology road map
• Future-proofing new and existing systems
• Strategic & holistic system architecture design
• Ensure consistency of network
• Recommend procedures to safeguard the security of data and operational processes
  

System Implementation

A.C.T.S. offers system implementation services to ensure a smooth execution. Our implementation services include, but are not limited to:

• Low voltage cabling and wiring
• Telecom installation and service
• Hotel preopening, opening, renovation and upgrades
• Web hosting for domains and email accounts
• Web site development
• Hardware and software installation
• Network infrastructure
  

Security & Recovery

In the hospitality industry, there is virtually nothing more important than ensuring the security of the data flowing through your network. A.C.T.S. offers the following services to ensure the protection of your systems, intellectual property and the guests’ personal data:

• Computer diagnostics and repair
• Antivirus debugging
• Data back up and recovery
• Preventative maintenance
• Disaster recovery
• Hurricane preparedness
• Network security
• Security of operational process and data
• Systems security audit
• Cyber sweeps